Free shipping & returns on orders from €50

Returns & Refunds.

Not satisfied with your purchase?

Have you not chosen the right shoe size or are you not satisfied with your purchase? You can return the unused items free of charge within 14 days of receipt.

To prepare us for your return shipment, we ask you to report your return shipment via our return portal. Fill in your postal code and the order number or the track & trace number, and return your order in a few steps.

The settlement of your return takes place within 14 days.

Exchanging your order is not possible. If you prefer a different article or size, please place a new order online.

Get in touch.
Gentleberg’s WhatsApp Customer Support is online daily from 8:00 – 20:00 (CET, UTC+1) via +31 6 25213952 or via support@gentlebergshoes.com

RETURN PORTAL

    FAQ

    How do I return an item?

    Have you not chosen the right shoe size or are you not satisfied with your purchase? You can return the unused items free of charge within 14 days of receipt. The settlement of your return takes place within 14 days. To prepare us for your return shipment, we ask you to report your return shipment via our return portal. Fill in your postal code and the order number or the track & trace number, ad return your order in a few steps. Exchanging your order is not possible. If you prefer a different article or size, please place a new order online.

    How long does it take to receive my refund?

    Once your return order has arrived and has been approved, you will receive a confirmation email. Please note that your refund will be processed within 14 working days.

    How much does it cost to return my order?

    You can return the unused items free of charge within 14 days of receipt.